Nancy Dalton is the Head of Community Experience and Customer Marketing for Amazon Access within the Consumer North American Stores division. She and her team design and implement retail programs that expand access and lower the cost of convenience for underserved customer segments. In the face of Covid, her team drove the launch of Amazon’s Supplemental Nutrition Assistance (SNAP) acceptance program, which enables SNAP recipients the opportunity to purchase groceries online using their EBT card. This product suite has now expanded to offer Nutrition incentives, EBT Exclusive discounts, Amazon Layaway and Prime Access under the Amazon Access Brand. Most recently, her team launched the Community Access program with the goal of giving residents living in high priority food areas more options to find affordable, quality and diverse groceries. The program engages community-based organizations to amplify their Anti-hunger efforts and raise awareness about the vast array of services that Amazon offers in these communities. Preceding the start of her Amazon career in 2016, she spent over 20 years in financial services holding executive roles at Fleet Credit Card Services, Bank of America and Barclays Bank. Nancy is recognized as a strategic thought leader with a proven track record of leading enterprise-level transformation initiatives in the areas of operations, regulatory relations, corporate training, quality assurance, customer experience and diversity.